Refund Policy
Last Updated: 5/21/2026
1. Money-Back Guarantee
We offer a 24-hour money-back guarantee for new subscriptions. If you are not satisfied with SoussTv within the first 24 hours of your subscription, you are entitled to a full refund.
2. Refund Eligibility
To be eligible for a refund, you must:
- Request the refund within 24 hours of purchase
- Provide a valid reason for the refund request
- Not have engaged in account sharing or unauthorized use
- Have complied with all Terms of Service
3. Refund Process
To request a refund, contact our support team via WhatsApp or email with your order details. Processing time is typically 3-5 business days.
4. Renewal and Cancellation
Subscriptions automatically renew on the specified date. To avoid renewal charges, you must cancel your subscription at least 24 hours before the renewal date. Cancellation can be done through your account settings or by contacting support.
5. Refunds After 24 Hours
Refund requests made after the initial 24-hour period will not be processed except in cases of:
- Service unavailability due to our infrastructure failure
- Billing errors or duplicate charges
- Fraudulent transactions
- Other exceptional circumstances at our discretion
6. Account Termination Refunds
If we terminate an account due to violation of Terms of Service, no refund will be issued regardless of remaining subscription time.
7. Payment Method Refunds
Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, refunds may take 5-10 business days to appear in your account.
8. No Partial Refunds
No partial refunds are issued for subscriptions. You receive full refunds or no refund at all.
9. Contact Support
For refund requests or inquiries, contact us at:
Email: anwaritpc96@outlook.com
WhatsApp: +14422919545
10. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting.